Account access & 2FA
Sign-in, verification codes, biometrics, password recovery, and login activity.
Official product support
How can we help?
Get help with your UKA account, card application, transactions, wallet connections, identity verification, and account security.
Support topics
Start with the right details
Choose the area that best matches your issue when submitting a ticket. This helps the support team review your request more efficiently.
KYC & card application
Identity checks, document submission, application status, and card activation.
Card transactions
Authorizations, declined payments, refunds, transaction details, and disputes.
Wallet connections
Connecting a wallet, whitelisting addresses, permissions, and network selection.
Top-ups & withdrawals
Funding status, supported tokens, withdrawal requests, and transaction references.
Security concerns
Suspicious activity, unknown devices, account protection, and compromised access.
DCS card emergency
Lost card or unauthorized card transaction?
Freeze the card in the UKA app immediately, then contact DCS Card Emergency Support. These channels are for lost or stolen cards and unauthorized card transactions.
DCS Card Centre Pte. Ltd. provides card emergency assistance. For general UKA app or account questions, submit a ticket through Settings → Ticket Feedback in the UKA app.
Before you submit
Help us help you faster
A few precise details are usually more useful than a long description. Never include credentials or sensitive card and wallet secrets.
Useful information to include
- Your UKA app version and device operating system
- The approximate date and time the issue occurred
- A screenshot of the error, with sensitive data hidden
- The relevant transaction reference, if applicable
Keep these details private
- Your password or two-factor authentication codes
- Your full card number, PIN, or CVV
- Your wallet private key or recovery phrase
- Any code sent to you to approve a login or payment